admin Troubleshooting

Name change

Introduction

Do you have a user who recently got married, or have you ever fat fingered a user’s name but didn’t notice until the user tried to login with their actual name? Well these are steps for you:

Steps:

Active Directory

  1. Open Active Directory Users and Computers
  2. Navigate to the Employees Organizational Unit (OU)
  3. Right-click on the name of the employee for the name change and select rename
  4. Rename the employee
  5. Rename User dialog box appears
    1. -Full Name should be correct
    2. -First Name should be correct
    3. -Last Name should be changed to the new Last Name
    4. -Display Name will change in the above step
    5. -User Logon Name should be changed to the new Last Name
    6. -User Logon name (pre-Windows 2000) will be changed in the above step

Gmail

  1. Open G Suite Admin
  2. Find the user account
  3. Click Update User
  4. Change the name and email address

Skyward Student Mgmt and Finance

  1. Go to Product Setup
  2. Find User and click Edit
  3. Change and save username
  4. Go to Student Management -> Staff (Student Mgmt) or HR
  5. Find User and click Edit -> Edit Name
  6. Change name and email address

Computer

  1. Log into user computer as admin
    Make sure to log out of the user account before logging in as admin.
  2. Rename the user folder (User folders in Windows 7\8 are located C:\Users\)
    1. -To change the user folder name, right click folder and choose “Rename” and press Enter
  3. Re-Link the correct user account folder in the registry
    1. -Press Windows Key + R combination, type put Regedt32.exe in Run dialog box and hit Enter to open the Registry Editor.
    2. -Navigate to the following location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
    3. -Under the hood of ProfileList key, you’ll find the subkeys specific to a profile.

For example, I found out myself S-1-5-21-2944774474-1080414133-2956492554-1001. You’ll have these long subkeys equal to the number of user accounts on your system. All you need to do is that make sure the expandable registry string (REG_EXPAND_SZ) named ProfileImagePath in the right pane of these keys exists and linked properly to the correct user account folder. If you find that this is not the case, just point it to correct the location.